In General, returns will require an RMA (Return Materials Authorization) number. To obtain an RMA, please send your request to firstname.lastname@example.org If the product is not working and is still under warranty, you can elect to have a replacement unit sent to you, or a refund. If you require a refund, please include a proof of purchase, such as a receipt, that includes the purchase price and a reason for the return. Please allow up to 15 working days to receive your refund.
Klonworks reserves the right to amend this Policy from time to time. Changes to the Policy will apply to information we have already received and information we receive after the revised Policy is effective. When we do amend this Policy, the revised Policy will be posted here so please visit this Web site, or affiliated websites to view the most current Policy. The effective date of this version of this Policy is: September 1, 2004.